Shipping Policy

🌍 Countries We Ship To

This shipping policy applies exclusively to the following countries:

  • United States

  • United Kingdom

  • Germany

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  • 📦 Order Processing Time

    • Orders are processed within 1–2 business days (Monday to Friday).

    • Orders placed after 2:00 PM PST (GMT-08:00) will be processed on the next business day.

    • You’ll receive order confirmation and a tracking number via email once your order is shipped.

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    • Delivery Times

      • Standard Shipping: Estimated delivery within 5–10 business days (Monday to Friday).

      • Delivery times may vary depending on country, season, and local courier efficiency.

      If you haven't received your tracking information within 10business days, please contact us at my Team Work Memeber mashalsafi376@gmail.com.

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    • 💰 Shipping Costs

      We offer free shipping on all orders, with no minimum purchase required — across all eligible delivery zones.                                                -------------------------------------------------------------------------------      

      🚛 Our Delivery Partners

      We work with trusted global carriers, including:

      • FedEx

      • UPS

      • DHL                                                                                                        --------------------------------------------------------------------------- 

        🔍 Order Tracking

        Once your order has been shipped, you’ll receive a confirmation email with a tracking number and link to the courier’s site.

        Didn't receive tracking info?                                                                    -----------------------------------------------------------------------

        🚫 Delivery Failures

        If your package cannot be delivered due to:

        • Incorrect shipping information

        • Unavailability to receive the package

        • Refusal of delivery

        The order will be returned to us at the customer’s expense. This cost will be deducted from your refund.

        🏠 Changing Delivery Address

        Need to update your delivery address?
        Please contact us within 24 hours of placing your order at mashalsafi376@gmail.com.

        After your order has shipped, we are unable to make changes.

        📦 Receiving Your Order

        When your package arrives, inspect it carefully before accepting. If the item is damaged or opened, either refuse delivery or sign as “Damaged” and notify us immediately at the email above.

        ❌ Order Cancellations

        If your order has not yet shipped, we’ll provide a full refund upon cancellation.

        If it has already shipped, please refer to our Return & Refund Policy for instructions on returning your item.

        🎁 Gift Wrapping

        We currently do not offer gift-wrapping services.

        📅 Holiday Notice

        We do not process or deliver orders on Bank Holidays. Orders will resume on the following working day.

        🧾 Tax Policy

        TruePath Health does not charge any additional taxes beyond the listed price at checkout.

        ⏳ Delayed Delivery?

        If your delivery time has exceeded the expected window, please reach out to us so we can investigate the issue with our shipping partners.

        📬 Questions? We’re Here to Help

        For any shipping-related inquiries, reach out to our support team at:

        📧 mashalsafi376@gmail.com
        📞 4915735395396

        We aim to respond to all emails within 24 hours

        Monday to Friday: 9:00 AM – 6:00 PM (EST)
        Saturday: 10:00 AM – 4:00 PM
        Sunday: Closed